Shipping policy

Shipping Policy

* For orders exceeding 5 kg, please contact us for a custom shipping quote via WhatsApp +86 189 3885 3189 or Email "huarong2014@gmail.com" *

Orders are processed within 24-48 business hours after the payment received. Sunday and public holiday orders will be processed the next business day.

Shipping Regions

Countries & Regions We Deliver To

Asia
Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Republic of Lithuania, Romania, Slovakia, Slovenia, Spain, Sweden)
Oceania
Middle East
South of America
United Kingdom
United States & Canada

Rest of World

If your country is not listed in our shipping regions above, please contact us via whatsapp +86 189 3885 3189 or email huarong2018@gmail.com for a custom shipping arrangement.

Important Regulations

Please make sure e-cigarettes and vaping products are allowed to be imported into your country before placing an order. Buyers are responsible for understanding and complying with local laws and regulations regarding vaping products.

We are not responsible for customs duties, import fees, delays, confiscations, or losses caused by local regulations or customs restrictions. By placing an order, you confirm that you understand and accept the rules and regulations that apply in your destination country. For more information, please check with your local authorities.

Shipping Time

Delivery times may vary depending on your location.

REGION	ESTIMATED SHIPPING TIME
Asia	4-8 business days
Europe	10-12 business days
Middle East	6-10 business days
South of America	10-15 business days
Oceania	7-12 business days
United Kingdom	8-12 business days
North of America	5-7 business days
Africa	Varies by country, destination and order details.

Shipping Rates & Options

Available shipping options and rates will be calculated at checkout.

Shipping Address Policy

Please make sure your shipping address is accurate before completing your order. Orders shipped to incorrect addresses entered by the customer are the customer's responsibility.

Order Cancellation & Changes

If you need to cancel or make changes to your order, please contact us as soon as possible. Once your order has been shipped, we're unable to make any changes or cancellations.

Track Your Order

After your order ships, a tracking number will be sent to you for tracking your shipment on the carrier's official website.

Undeliverable Packages

If a package is returned due to delivery issue, we'll contact you for further instructions. Additional shipping fees may be required.

Shipping Delays

Delivery times may vary due to holidays, weather or unforeseen events. We'll notify you if there're any significant delays to your order.

Order Issues - Damaged, Missing or Incorrect Items

If your order arrives damaged or contains missing or incorrect items, please contact us within 24 hours of delivery and submit clear photos or an unboxing video for verification.